Known Errors
Common errors Jeanne users run into, what they usually mean, and the quickest fix to try first.
| Error | Description | Fix |
|---|---|---|
| Bot requires ___ permission(s) to run this command | Jeanne is missing one of the Discord permissions needed for the action. | Grant the missing permission to Jeanne and try again. |
| You are missing ___ permission(s) to run this command | Your member account is missing the permission required for that command. | Ask a server manager or admin to grant the permission, or use a different command. |
| Invalid image URL | The image link is not direct, not viewable, or not in a supported format. | Use a public image URL that ends with JPG, JPEG, PNG, GIF, or APNG when the command expects one. |
| Failed to make profile card | The target user has not built profile data yet in an XP-enabled channel. | Send messages in a channel Jeanne can read until profile data exists. |
| The application did not respond / hidden message timeout | Either the command took too long, or the user is botbanned and the command was intentionally made useless for them. | If it is a real timeout, report it to the developer with the failing command and context. |
| This command is disabled by the server's managers | The server has locally disabled that command. | Ask a manager to enable it, or wait until they do. |
| No options match your search | The typed option is not one of the valid autocomplete or choice values. | Use one of the provided options exactly as shown. |
| I don't have this command | The requested command name does not exist for Jeanne. | Check the spelling or use the commands pages on this site to confirm the current name. |
| Uh Oh! This is meant for beta users. | The command or feature is currently restricted to beta testers. | Join the support server if you need beta access or wait for the public rollout. |
| 404 Not Found (error code: 10008): Unknown Message | The message ID used for an embed edit no longer exists in that channel. | Use the correct message ID from a message that still exists in the selected channel. |
| This member is not on timeout | The chosen member is not currently timed out. | Pick one of the timed-out members shown by the command options. |
| 404 Not Found (error code: 10026): Unknown Ban | The provided user is not currently banned in the server. | Pick a banned user from the autocomplete list and verify the user ID. |
| 404 Not Found (error code: 10013): Unknown User | Discord could not resolve that user or user ID. | Double-check the ID and confirm the account really exists. |
| Not receiving vote rewards and perks | The vote service did not send Jeanne the expected reward event. | This is usually a Top.gg-side delay. Wait a bit and try again later before reporting it. |