Known Errors

This will help you to know what went wrong with Jeanne and how to troubleshoot. This will be updated whenever an error happens and how to solve it.

Error Description Solution
Bot requires ___ permission(s) to run this command Jeanne does not have the required permissions to run this command Enable the permission that is missing
You are missing ___ permission(s) to run this command You don't have the required permissions to run the command Wait for a server admin or manager to grant you this missing permission
Invalid image URL The URL you used is not a valid image URL or is not supported Provide a valid and viewable image URL that ends with JPG, JPEG, PNG, GIF or APNG depending on the command
Failed to make profile card You or the member have not yet talked in an XP enabled channel Start talking in a channel Jeanne can view and see messages
  1. The application did not respond
  2. The application did not respond (hidden message)
  1. The command took too long to run that it had no choice but to timeout
  2. You are banned from using the bot, meaning the command was rendered useless to you but not to others
  1. Report to developer with this error.
This command is disabled by the server's managers The command cannot be used in the server If you are a manager, you can enable the command. If not, wait for management to enable it
No options match your search The option you typed in is not valid Type the correct option
I don't have this command Occurs when a command does not exist Please type in the correct and valid command

Uh Oh!

It seems you are trying something that is meant for beta users.

 The command is exclusive to beta users only Join Orleans and get in hold of me to join the Beta Programme
404 Not Found (error code: 10008): Unknown Message The message ID you added for the /embed edit command doesn't exist in the channel Please make sure you are put the correct message ID of a message that exists in a channel
This member is not on timeout You have added a member who is not on timeout. Members on timeout will show in the options. Please select one of them.
404 Not Found (error code: 10026): Unknown Ban You tried to ban a member who is not banned from the server Banned Users with their user IDs will show in the options. Please select one of them.
404 Not Found (error code: 10013): Unknown User This user or user ID does not exist in the platform Please make sure the user or the user ID is correct
Not receiving vote rewards and perks TopGG is not giving your rewards This is a temporary problem on TopGG's side and not mine. Please wait for TopGG to fix the problem